Shipping and Delivery
Order Fulfillment:
Experience swift order processing and shipment with Bathroom Scout. Upon approval from our fraud guarantee department and availability of the ordered product in stock, your item will be shipped within 3-5 business days from the date of your order. Rest assured, tracking information will be promptly sent to the email address provided during checkout within 24 hours.
Shipping Logistics:
We pride ourselves on efficient shipping services, offering daily shipments via UPS Ground, FedEx Ground, and Freight to the lower 48 states. For most orders received before 1 pm PST, same-day shipping is available (exceptions apply). Please note, some parts and freight orders may ship the following business day, especially if placed near the 1 pm cut-off time.
Inclusive Ground Shipping:
Enjoy the convenience of inclusive ground shipping costs for deliveries to the lower 48 states.
Freight Delivery Requirements:
To facilitate smooth freight delivery, kindly provide a valid phone number at the time of order placement for scheduling a delivery appointment. Failure to do so may result in delivery delays and additional storage fees.
Refusal of Shipments:
We advise against refusing shipments or disregarding carrier requests regarding duty and tax charges. Refusing delivery may lead to additional fees and deductions from your refund.
Comprehensive Shipping Details:
Rest assured, comprehensive shipping details will be provided within 6 business days of order confirmation. In the rare event of non-receipt, feel free to reach out to us at help@bathroomscout.com for assistance.
Damages and Claims:
Upon receiving your items, please inspect the packaging for any damage. In case of damaged products, file a warranty claim for replacement parts. For damaged items upon arrival, send photos to help@bathroomscout.com to initiate an insurance claim.
Cancellations & Returns:
Please note that canceled orders are subject to an administration fee equal to 15% of the total order amount, regardless of shipment status. Refunds will be issued to the original credit card used for the purchase, with the buyer responsible for actual return shipping charges.
Backorders & Notifications:
In the event of stock unavailability, we'll promptly notify you of any backorders, providing expected arrival times and substitute options. Stay informed with updates on backorders via email, including estimated ship dates and tracking information.
For further inquiries regarding orders and shipping procedures, contact us at help@bathroomscout.com.
Experience swift order processing and shipment with Bathroom Scout. Upon approval from our fraud guarantee department and availability of the ordered product in stock, your item will be shipped within 3-5 business days from the date of your order. Rest assured, tracking information will be promptly sent to the email address provided during checkout within 24 hours.
Shipping Logistics:
We pride ourselves on efficient shipping services, offering daily shipments via UPS Ground, FedEx Ground, and Freight to the lower 48 states. For most orders received before 1 pm PST, same-day shipping is available (exceptions apply). Please note, some parts and freight orders may ship the following business day, especially if placed near the 1 pm cut-off time.
Inclusive Ground Shipping:
Enjoy the convenience of inclusive ground shipping costs for deliveries to the lower 48 states.
Freight Delivery Requirements:
To facilitate smooth freight delivery, kindly provide a valid phone number at the time of order placement for scheduling a delivery appointment. Failure to do so may result in delivery delays and additional storage fees.
Refusal of Shipments:
We advise against refusing shipments or disregarding carrier requests regarding duty and tax charges. Refusing delivery may lead to additional fees and deductions from your refund.
Comprehensive Shipping Details:
Rest assured, comprehensive shipping details will be provided within 6 business days of order confirmation. In the rare event of non-receipt, feel free to reach out to us at help@bathroomscout.com for assistance.
Damages and Claims:
Upon receiving your items, please inspect the packaging for any damage. In case of damaged products, file a warranty claim for replacement parts. For damaged items upon arrival, send photos to help@bathroomscout.com to initiate an insurance claim.
Cancellations & Returns:
Please note that canceled orders are subject to an administration fee equal to 15% of the total order amount, regardless of shipment status. Refunds will be issued to the original credit card used for the purchase, with the buyer responsible for actual return shipping charges.
Backorders & Notifications:
In the event of stock unavailability, we'll promptly notify you of any backorders, providing expected arrival times and substitute options. Stay informed with updates on backorders via email, including estimated ship dates and tracking information.
For further inquiries regarding orders and shipping procedures, contact us at help@bathroomscout.com.