Return & Refund Policy
Experience Exceptional Customer Service with Bathroom Scout
At Bathroom Scout, our commitment to you extends beyond providing top-notch products—we're dedicated to delivering unparalleled customer service in the bath industry. Our ultimate goal? To ensure your shopping experience is not only hassle-free but also leaves you 100% satisfied with your purchase. Count on us to consistently meet and exceed your expectations.
Bathroom Scout's 30-Day Satisfaction Guarantee Return Policy*:
Rest easy knowing that unused, uninstalled, and resalable merchandise in pristine condition and original packaging can be returned for a refund within 30 days of the delivery date, unless otherwise specified on the product page or below*.
Here's what you need to know:
- Notify us of your intent to return within 30 days of the delivery date.
- A 15% restocking fee applies.
- Our return policy covers cancellations made after an item has been physically shipped or refusal at the time of delivery.
- Enjoy a refund of the product price minus any application fees and charges.
- Please note that original shipping charges are non-refundable.
- You're responsible for any return shipping charges.
- Rest assured, refunds will be applied to the same payment method used for the original purchase.
Products Ineligible for Return:
- Items eligible for parts under the manufacturer's warranty.
- Products with opened original manufacturer packaging.
- Products removed from their original manufacturer packaging.
Remember, it's crucial to return merchandise in new, resalable condition. Refunds are processed only after returned items have been received and inspected. In the unfortunate event that a returned item sustains damage during transportation, filing a claim with the carrier becomes your responsibility. Regrettably, no refund can be issued in such cases.
For all return requests, please submit in writing to help@bathroomscout.com.
*Exclusions:
As Bathroom Scout collaborates with multiple Bath manufacturers, please review the return policy specific to your selected product. This information can be found under the "RETURN" tab on the product page and below:
At Bathroom Scout, our commitment to you extends beyond providing top-notch products—we're dedicated to delivering unparalleled customer service in the bath industry. Our ultimate goal? To ensure your shopping experience is not only hassle-free but also leaves you 100% satisfied with your purchase. Count on us to consistently meet and exceed your expectations.
Bathroom Scout's 30-Day Satisfaction Guarantee Return Policy*:
Rest easy knowing that unused, uninstalled, and resalable merchandise in pristine condition and original packaging can be returned for a refund within 30 days of the delivery date, unless otherwise specified on the product page or below*.
Here's what you need to know:
- Notify us of your intent to return within 30 days of the delivery date.
- A 15% restocking fee applies.
- Our return policy covers cancellations made after an item has been physically shipped or refusal at the time of delivery.
- Enjoy a refund of the product price minus any application fees and charges.
- Please note that original shipping charges are non-refundable.
- You're responsible for any return shipping charges.
- Rest assured, refunds will be applied to the same payment method used for the original purchase.
Products Ineligible for Return:
- Items eligible for parts under the manufacturer's warranty.
- Products with opened original manufacturer packaging.
- Products removed from their original manufacturer packaging.
Remember, it's crucial to return merchandise in new, resalable condition. Refunds are processed only after returned items have been received and inspected. In the unfortunate event that a returned item sustains damage during transportation, filing a claim with the carrier becomes your responsibility. Regrettably, no refund can be issued in such cases.
For all return requests, please submit in writing to help@bathroomscout.com.
*Exclusions:
As Bathroom Scout collaborates with multiple Bath manufacturers, please review the return policy specific to your selected product. This information can be found under the "RETURN" tab on the product page and below: