HOW SOON WILL I GET MY PACKAGE?

• Shipping duration may fluctuate based on destination, typically ranging from 10 to 25 business days for delivery.

HOW CAN I TRACK MY ORDER?

• Upon shipment of your order, you'll promptly receive a shipping confirmation email containing tracking details, enabling you to monitor the progress of your delivery.

HOW DO I KNOW IF MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?

• Upon placing your order, an automatic confirmation email will promptly follow. Subsequently, upon processing and readiness for dispatch from our distribution center, you will receive another email containing comprehensive shipping details. It's important to note that while you'll receive a shipping confirmation email, this doesn't always indicate immediate carrier pickup from our center. For precise updates on your package's transit, utilize the tracking features provided by the carrier.
  
  Please allow 24-48 hours from order placement for status updates to reflect accurately.

WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION/SHIPPING CONFIRMATION EMAIL?

• Upon order placement, an order confirmation email is promptly dispatched to the email address you've provided. Subsequently, upon shipment of your order, a shipping confirmation email is also sent to the same email address. We kindly advise checking your spam/junk folder to ensure receipt of these emails.

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

• At Bathroom Scout, we understand the significance of your order. That's why we offer package tracking for our valued customers. In the event that the tracking information indicates delivery, yet you haven't received your items, we recommend first checking in your neighborhood to ensure it hasn't been mistakenly delivered to another address. Additionally, reaching out to family members, roommates, or checking with property managers or apartment offices may yield results.
  
  While we strive to provide assistance, please note that Bathroom Scout cannot be held liable for packages lost or stolen during transit.
  
  If your efforts to locate the package prove futile, we advise contacting the shipping carrier directly to address the issue and initiate a claim process. Your satisfaction remains our priority, and we're committed to facilitating resolution to the best of our ability.

WHY ISN'T MY TRACKING INFO UPDATING, IS THERE SOMETHING WRONG?

• It's not uncommon for tracking information to experience delays, sometimes lagging behind the actual status of your package. However, if it hasn't been updated for over 2 weeks, we recommend reaching out to our support team for further assistance. Your satisfaction is paramount, and we're here to ensure a smooth resolution to any concerns you may have.

TAXES & DUTIES

• Please note that upon arrival at the destination country, your parcel may incur import taxes, duties, and associated customs fees. These charges are assessed by the customs office of the respective destination.
  
  Kindly be aware that the recipient bears the responsibility for payment of these charges and taxes, which are not covered by Bathroom Scout. For comprehensive information regarding these charges, we recommend reaching out to your local customs office.

HOW SECURE IS MY PERSONAL INFORMATION?

• At BathroomScout.com, safeguarding your personal information is paramount. Rest assured, we adhere to the most stringent industry standards to ensure the protection of your data.
  
  When you transmit your credit card information and personal details, they are encrypted using 128-bit SSL (Secure Sockets Layer) technology. This level of encryption mirrors the security measures employed by major banks worldwide.
  
  It's important to note that your credit card details are solely utilized to finalize the requested transaction and are not retained for future storage. Your privacy and security are our top priorities at BathroomScout.com.

HOW CAN I CONTACT BATHROOM SCOUT?

• For prompt assistance, our dedicated customer support team can be reached via email at help@bathroomscout.com. Rest assured, we endeavor to respond to all inquiries within 1-2 business days. Your satisfaction is our priority, and we're committed to providing timely and effective support to address any questions or concerns you may have.